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General Definitions

The Company: HnKParts
The Buyer: The individual, business, or entity entering into a purchase agreement with the company, including any delivery address specified during the order process.
The Contract: the agreement for the sale and purchase of goods under these terms, established between the buyer and the company.


These terms and conditions are applicable when the buyer (customer) purchases goods included in our quotation from us (the Seller). Upon the buyer accepting the quotation or when the items are delivered (whichever happens first), these terms and conditions are acknowledged and agreed upon. The entire agreement between the buyer and the company is governed by the quotation and these terms and conditions (collectively, the "Contract").

General Interpretation & Definitions

  • A "business day" refers to any day that is not a Saturday, Sunday, or public/national holiday.

  • The section titles in these Terms and Conditions are intended for reference only and do not affect their interpretation.

  • Words that indicate the singular are also inclusive of the plural, and vice versa.

Description of Goods

  • The details in our catalog, brochures, and website are provided solely for informational purposes, offering a general idea of the products represented.

  • Despite our best efforts to ensure accuracy in product details, measurements, pricing, and images, the actual goods delivered may slightly differ from those shown in our catalog, brochures, or website due to ongoing improvements and changes.

  • The product description in our quotation and/or sales order is final. By accepting the quotation or sales order, you acknowledge that you have not relied on any prior representations or statements regarding the products. The descriptions in our sales documentation are for reference only.

Orders Process

  • It is the buyer's responsibility to ensure that all orders placed are accurate.

  • Trial sales are not offered for the products. 

  • Buyers should review the product specifications and suitability before placing an order.

  • By placing an order, the buyer confirms that they have assessed the products' specifications and their suitability for intended use.

  • The company makes no warranty for product specifications or their suitability for particular uses or for items that may not fit the buyer’s premises (such as doorways and entry points).

  • Orders accepted by the company can be canceled depending on stock availability at the time of shipment, or in cases of fraud or product unavailability at the time of shipment.

Pricing of Goods

  • The listed price for the goods includes applicable Value Added Tax (VAT), unless otherwise stated

  • The price quoted may not include shipping charges unless otherwise stated.

  • Quoted prices cover only the goods and do not include installation services.

  • Any discounts are offered at our discretion.

  • Prices may change if there is an update after the quotation date.

  • Orders placed through our website are subject to acceptance.

  • Unless agreed otherwise, payment in full is required when the order is placed.

Delivery

  • The goods will be delivered to the address provided in the buyer’s purchase order, within the specified timeframe.

  • All delivery times are estimates.

  • The company will make efforts to meet the specified delivery time but cannot guarantee it, even if a timed or guaranteed service is requested by the buyer. The buyer agrees that the company is not liable for late or non-delivery, nor for any associated costs incurred by the buyer.

  • If the buyer refuses to accept delivery or provides incorrect/incomplete delivery instructions, we may hold the goods and charge storage fees. 

  • Upon delivery or pickup, the buyer must inspect the products. Any damages, incorrect items, or shortages must be reported within 24-48 hours of delivery, with supporting information or photographic proof where possible. The buyer must allow us and/or our carrier to inspect the goods.
    Returns are the buyer’s responsibility and must be at their own risk and expense.

  • The company is not liable for delivery delays or failures. Delivery times provided are simply estimates.

  • Deliveries are made to curbside only. The buyer must ensure that their property is suitable for delivery and that adequate arrangements are in place for receiving the goods. The company is not responsible for any failure by the buyer to verify that the items can be delivered or fit in the intended location. The company reserves the right to refuse delivery if we believe the premises are unsuitable or delivery would be unsafe, illegal, or unreasonably difficult.

  • The buyer is responsible for inspecting the goods at delivery. Unless a written notice is received within 24-48 hours of delivery, the goods will be deemed accepted by the buyer.

  • Once delivered, it is the buyer’s responsibility to inspect the items.

Refer to our Shipping & Handling policy for more information.

Returns

  • Once an order is placed, cancellations are not accepted.

  • Returns are allowed within 30 days of order being delivered.

  • Incorrectly ordered items may only be returned with prior authorization from the company. Unauthorized returns will not be accepted. The company will issue a Return Merchandise Authorization (RMA) number for returns. Return requests must be submitted via email ([email protected]); 

  • phone calls or chats will not be accepted.

  • Items must be returned in their original packaging, undamaged, unused, and complete with all manuals.

  • Special order items are not eligible for returns

Returns will only be accepted under the following conditions:

  • Prior written agreement has been received from the company.

  • Any applicable handling or restocking fees have been paid.

  • The returned goods are unused, undamaged, and in their original packaging.

The buyer is responsible for all return shipping costs and must ensure that the returned goods are properly insured during transport. The company is not liable for any loss or damage to returned items during shipping. The buyer is solely responsible for such risks. Refer to our Returns & Refunds policy for more information.

Warranties
Except for the warranty provided by the manufacturer, no other warranties (express or implied) are provided by the company regarding product quality or suitability for specific use.

Product Specifications
Product specifications on our website are provided by the manufacturers.
As the buyer, you are responsible for ensuring the items are suitable for their intended use and comply with all applicable laws and regulations, including intellectual property rights.

Liability

  • The company is not liable for any claims, losses, or damages arising from misrepresentations, contract breaches, delays in delivery, negligence, or any other cause.

  • The company specifically disclaims liability for any claims related to the use of its website, catalogs, brochures, or other promotional materials, including any omissions or misstatements. This includes direct, indirect, incidental, or consequential damages, such as loss of revenue, data, profits, or other financial impact.

  • Neither party will be liable for failure to perform due to events beyond their reasonable control, such as natural disasters, war, strikes, lockouts, fires, or other unforeseen circumstances.

Governing Law
Any disputes arising from this Agreement will be governed by the laws of the United States, and subject to the jurisdiction of the relevant courts in the United States.