At HnKParts, your satisfaction is our top priority. We understand that sometimes returns and refunds are necessary. If you’re not fully satisfied with your purchase, we’ve outlined the terms below to guide you through our process.

Return Policy

30-Day Returns: We offer a 30-day satisfaction guarantee on all products purchased directly from our online store. If you're not happy with your purchase, you can return it within 30 days of delivery for a refund.

Eligibility for Return: Once your order is processed, cancellations are not possible. To qualify for a return or refund, please make sure the following conditions are met:

• The product must be unused, undamaged, and in its original packaging with all manuals included, showing no signs of use.

• Return requests must be made within 30 days from the delivery date.

• The item must have been bought directly from our website.

• Returns for incorrectly ordered items require prior approval. Unauthorized returns will not be accepted. Please email return requests to [email protected]—calls or chats will not be accepted for returns.

• Returns must be received within 15 business days of authorization.

The customer is responsible for all return shipping fees and must ensure the returned item is properly insured during transit. We are not responsible for lost or damaged items during return shipping.

Non-Refundable Items: We cannot accept returns or issue refunds on the following:

• Personalized or custom-made products created specifically for you.

• Special order items

• Items that have been used, damaged, or are not in original condition.

Damaged or Incorrect Items: Any goods damaged during transit, partial shipments, or incorrect items must be reported within 2 business days of delivery.

Initiating a Return: To start the return process, please contact our customer support team at [email protected]. Include your order number and a brief description of the issue, and our team will assist you.

Return Process: For approved returns, we will email you the return instructions.

• Send us the return details.

• We will provide an RMA (Return Merchandise Authorization) number.

• Ship the item back with the RMA label to the address we provide.

• Do not write anything on the original packing box. Items won't be accepted otherwise

• Do not send returns to the corporate address listed on our website.

Return Shipping Costs: The customer is responsible for covering return shipping costs. Additionally, please ensure that the returned items are insured during transit. We are not responsible for any loss or damage that occurs during return shipping.

Refund Policy

Refund Process: Refunds will be processed once we receive and inspect the returned item to confirm it meets the return eligibility criteria. The refund will be credited to your original payment method.

Refund Method: Refunds will be issued to the same payment method used during the original purchase.

Refund Timeframe: Refunds may take up to 14 business days to appear in your account, depending on your financial institution.

Exchange Policy: We do not offer exchanges at this time.

Restocking Fee: There will be a 10% restocking fee, If we don't receive return order within given timeline restocking fee will increase.

Policy Changes: Our return and refund policies may be updated at any time without prior notice. Any changes will be reflected on our website.

Contact Information

• Business Hours: 8:00 AM - 5:00 PM (CST)

• Business Days: Monday to Friday

• Toll Free: 866-723-0907

• Email: [email protected]

Legal Compliance: Any disputes arising under this contract will be subject to the laws of the United States.